EIFS:2

Here is information that you as an electricity market customer at Svea Solar are entitled to according to the Energy Markets Inspectorate's regulations and general advice on electricity suppliers' information to electricity users (EIFS2024:2)

Influence your electricity cost with demand flexibility

As an electricity customer, you can lower your electricity bill while contributing to a better balance between supply and demand in the electricity market through conscious choices, known as demand flexibility. By having electricity contracts with hourly rates and being flexible about when electricity usage occurs, you can shift your electricity consumption to times when electricity prices are lower. While saving money, you can help reduce the risk of power shortages in the grid. Read more about demand flexibility at the Energy Markets Inspectorate.

Compare and switch electricity suppliers via Elpriskollen

You have the opportunity to switch electricity suppliers by making an active and informed choice. You can use the comparison tool Elpriskollen. Elpriskollen is an independent comparison tool for electricity contracts provided by the Energy Markets Inspectorate. On Elpriskollen, you can easily compare prices and terms for different electricity contracts. Visit elpriskollen.se to compare electricity contracts.

Comprehensive information about your consumer rights

At the Consumer Energy Markets Bureau, you as a consumer can get all necessary information about your rights as a consumer in relation to the companies that supply your electricity. There you can read about applicable laws and regulations and what mechanisms are available in case of a dispute.

Summary of contract terms

This is a summary of the terms for electricity contracts for private individuals. Complete terms can be found at sveasolar.se/villkor.

Electricity supplier's name, phone number, website: Svea Renewable Solar AB +46 (0)10-171 26 40 www.sveasolar.se

Time of commencement of electricity supply to the electricity user: Electricity supply begins from the date specified in the contract confirmation, provided that you have submitted correct information and have a valid grid connection agreement. See section 1 in Svea Solar's special terms for electricity contracts with consumers.

Contract duration: The agreement applies until further notice without binding period, with a mutual notice period of 30 days.

Terms of termination: The agreement can be terminated with 30 days mutual notice without charge. Note that you as a customer need to choose a new supplier within the time limit to avoid being assigned one.

Information about electricity prices and contracts

Our electricity price consists of the following components:

Spot price

Variable surcharges:
• Balance power cost

Electricity certificates
Electricity trading fees
Guarantees of origin
Other electricity trading costs

Fixed surcharge

No fixed surcharge

Fixed monthly fee

The VAT rate is a fixed component, while the others vary over time. Our fixed monthly fee is 49 SEK/month including VAT and applies per household. Grid costs are not included, as these are charged by your grid company.

Here you can read a detailed review of our electricity price components

Information about consumer rights

You can switch electricity supplier free of charge. The switch should be completed within three weeks. (Chapter 9, Section 11 of the Electricity Act) If you terminate a fixed-term electricity contract with (wholly or partly) fixed prices before the binding or notice period has expired, the electricity supplier may have the right to charge you a fee for breach of contract. The fee must be reasonable and may not exceed the electricity supplier's direct economic loss caused by the termination. The fee may only be charged if it is clearly stated in the contract terms that it may be charged and what it covers. (Chapter 9, Section 12 of the Electricity Act)

Electricity supplier's delivery obligation and reception duty

The electricity supplier must supply electricity to you until you switch suppliers or stop taking out electricity. (Chapter 9, Section 14 of the Electricity Act) You have the right to receive information 90 to 60 days before a fixed-term contract expires. The information should state when your contract expires, what notice period applies, and what contract you will get if you don't terminate the current contract. (Chapter 9, Section 15 of the Electricity Act) Your electricity supplier is obligated to receive and pay for the renewable electricity you produce if you are entitled to tax reduction for microproduction and if you haven't entered into an agreement with another electricity supplier to receive the electricity. (Chapter 9, Section 16 of the Electricity Act)

Dynamic electricity prices

You have the right to receive information about opportunities, costs, and risks with contracts with dynamic electricity prices before entering into such an agreement. (Chapter 9, Section 17 of the Electricity Act)

Information in the electricity contract

You have the right to access the following contract terms before the contract is entered into or confirmed. This also applies if the contract is entered through an intermediary. (Chapter 9, Section 21 of the Electricity Act)

the electricity supplier's name, address, phone number and website
when the contract is made and when the electricity supplier plans to start deliveries
the duration of the contract or if it runs until further notice
what services the contract covers
the electricity supplier's commitments
billing and payment terms
terms regarding extension of a fixed-term contract
terms for termination and whether the contract can be terminated without charge
how compensation is calculated for early termination of a fixed-term contract
terms for compensation if the electricity supplier fails to fulfill its contractual obligations
where to find information about the electricity supplier's prices, other services and terms, and consumer rights
how dispute resolution outside court is initiated

Information about changed contract terms

Before the electricity supplier changes your contract terms in an ongoing contract, you must be informed through a special message at least two months before the new terms take effect. You must also be informed about your right to terminate the contract. If the electricity supply price changes, you must be informed of the reasons. (Chapter 9, Section 23 of the Electricity Act)

Billing

Billing should be based on your electricity consumption, but if your grid company doesn't have your consumption data, you should be billed based on estimated consumption. You have the right to be billed at least quarterly. You should be able to receive your bill in electronic form. The electricity supplier may not charge for sending you a bill. (Chapter 9, Sections 24 and 27 of the Electricity Act, Sections 6-7 of the Ordinance on Electricity Supply and Aggregation Services)

Payment methods

The electricity supplier may charge a fee for your chosen payment method, but the fee must not exceed the costs of using the payment method. (Chapter 9, Section 29 of the Electricity Act)

Aggregation services, etc.

You should, regardless of your agreement with an electricity supplier and without their approval, be able to buy and sell other electricity services than electricity supply. (Chapter 9, Section 31 of the Electricity Act) The electricity supplier may not charge unreasonable fees or set unreasonable requirements because you have an agreement about an aggregation service. The electricity supplier must, upon request, provide information about your historical electricity consumption to a company you designate. (Chapter 9, Sections 26 and 33 of the Electricity Act)

Information about actual and historical consumption

You should receive information about your electricity consumption free of charge via the electricity supplier's website requiring your login or application requiring your login. (Section 12 of the Ordinance on Electricity Supply and Aggregation Services and Chapter 3, Section 7 of EIFS 2024:2) You should also receive historical electricity consumption data from the electricity supplier free of charge. The data should cover your electricity consumption from the previous three years. (Section 14 of the Ordinance on Electricity Supply and Aggregation Services) If you don't have a meter that can be remotely read, you should receive information about your electricity consumption from the electricity supplier at least every six months. However, the information should be provided every three months if you request it or have chosen electronic billing. (Section 12 of the Ordinance on Electricity Supply and Aggregation Services)

Interruption of electricity transfer

Your electricity may only be disconnected if you have neglected your obligations and it constitutes a substantial breach of contract. You must also have been urged to take corrective action within a reasonable time and been informed that the electricity may be disconnected. The electricity must not be disconnected if you have addressed the deficiency within that time. If there is reason to fear that an interruption would cause personal injury that is not insignificant or extensive property damage, your electricity must not be disconnected. (Chapter 11, Section 2 of the Electricity Act)

If the reason for disconnecting your electricity is that you haven't paid your electricity bill, there are additional requirements for disconnection. The electricity supplier must inform you about available alternatives to avoid disconnection. You must also have been urged to pay within three weeks from when you were served with a payment reminder. If the debt is disputed, i.e., if you have contested the debt, your electricity cannot be disconnected until the dispute is resolved. (Chapter 11, Section 3 of the Electricity Act)

If your electricity is disconnected at the request of your electricity supplier without the necessary conditions being met, you are entitled to compensation for damages caused by the disconnection. Such damages include compensation for expenses and loss of income as well as other losses due to the interruption. You must notify the electricity supplier of any claim for compensation within two years from when the damage occurred. (Chapter 11, Sections 6, 9-10 of the Electricity Act)